Tool help
Get help with PDF editing, converting, compression, OCR, signing, page management, and secure PDF tasks.
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Get help with your PDF task.
Find quick answers, report a problem, request a tool, or contact the Fileza team. Tell us what you were trying to do and we will help you get back to editing, converting, compressing, signing, or organizing your document.
Before you contact us
For the fastest help, include the tool name, browser, device, file type, file size, and the exact step where the issue happened.
- Do not email confidential documents unless we ask for a safe sample.
- Most tools process files locally in your browser where supported.
- Try a recent Chrome, Edge, Firefox, or Safari browser.
Report a problem
Tell us what happened, which tool you used, and your browser/device details so we can investigate clearly.
Report an issueRequest a feature
Suggest a new converter, editing workflow, security tool, or improvement that would make your document work easier.
Request a featureBilling, credits, and API help
Ask about plan upgrades, exhausted quotas, credit packs, API keys, API plans, webhook issues, provider routing, or Best Output conversion behavior.
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Send us the details
Fill this in and your email app will open with a prepared support message. This keeps the site lightweight while we prepare a full support-ticket system later.